Yes, the app is free to download and use. There are no additional charges for accessing the portal.
Rated Excellent 4.7 on Trustpilot with over 103,000 reviews, the My247 App gives you complete control of your policy whether you’re on your phone, tablet, or desktop. Log a claim, book a boiler service, check your policy details, and access exclusive member savings, all in just a few clicks.
Free to access.
One Portal, Two Ways to Access
Whether you know it as My Account or the My247 App, it’s the same portal, available on your desktop via web browser and as a free app on iOS and Android. In the App Store it’s listed as the My247 app. No matter how you choose to access it, your experience is the same. Compatible with iOS 13+ and Android 8.0+.
Everything You Need, In One Place
Once you log in with your policy reference number and last name, you can:
- Policy Eligibility: complete and update your boiler details, including property type, boiler make, model, age, location and condition, all saved directly to your policy
- My Documents: store and access all your policy documents in one place
- Edit Personal Information: keep your details up to date
- Log a Claim: raise a claim without needing to call us
- Book a Boiler Service or CP12: schedule your annual boiler service or CP12 gas safety certificate
- Track & Manage Appointment: see and change your bookings
- Exclusive Offers: access member-only deals and rewards
- My247 Savings: partner discounts for 24|7 Home Rescue customers
- Offers & Rewards: a dedicated section for your latest rewards, promotions and seasonal offers
- New Boiler at 0% APR: explore our new boiler options through the portal
- Click to Start Saving: get notified of member offers as soon as they go live
Your Policy Details, At a Glance
The My247 App gives you a view of your current cover details, including your policy reference, policy type, and correspondence address.
Your Boiler Efficiency Rating
The My247 App displays your boiler’s efficiency breakdown, including your SEDBUK rating, efficiency percentage, boiler make, model, and age. The Energy Efficiency Chart also gives you an A-G rating showing how effectively your boiler converts fuel into heat. A higher rating means less energy waste and usually lower running costs.
My247 Savings: Exclusive Member Perks
Through My247 Savings, you’ll get access to rewards, vouchers, and promo codes from UK brands for 24|7 Home Rescue members. From cashback at Currys to discounts on everyday essentials, My247 Savings helps you get more value from your cover.
Your Membership Status: The Longer You Stay, The More You Earn
At 24|7 Home Rescue, we believe loyalty should be rewarded. Our membership tier system recognises and rewards customers the longer they stay with us:
- Bronze
- Silver
- Gold
- Platinum
- Diamond
Each tier unlocks exclusive offers, and member-only savings. Your current tier is displayed every time you log in.
Refer a Friend and Get £25 Cash Back
Refer a friend and when they take out a policy with 24|7 Home Rescue, you’ll receive £25 cash back as a thank you. Share your referral link via WhatsApp, Facebook, Instagram, or copy it from the portal.
Not Yet Covered?
My Account and the My247 App are designed for existing 24|7 Home Rescue customers. If you don’t yet have a policy, now is the perfect time to get covered. Explore our boiler cover options and join thousands of UK homeowners who trust 24|7 Home Rescue to keep their homes running all year round. With policies starting from just £6.90 per month, getting covered is simple, affordable, and straightforward.
You may also be interested in our home emergency cover, annual boiler service or boiler repair options. We also offer appliance insurance, car breakdown cover and landlord boiler cover.
How to Get Started
Follow the steps to log in through the My247 App or My Account.
On mobile: My247 App:
- Download the My247 App from the App Store or Google Play
- Open the app and enter your policy reference number and last name
- Access your cover instantly
On desktop: My Account:
- Visit My Account via your web browser
- Enter your policy reference number and last name
- Manage your cover from any device
Download the App or Access My Account
Available on iOS, Android, and via web browser. No cost, no extra charges.
Frequently Asked Questions
What is the difference between My Account and the My247 App?
They are the same portal. My Account is accessed via your web browser on desktop or laptop, while the My247 App is the mobile version available on iOS and Android.
How do I log in to 24|7 Home Rescue account?
To log in to your 24|7 Home Rescue account, enter your policy reference number and last name. You’ll find your policy reference number on any correspondence from 24|7 Home Rescue.
Can I use My Account on my desktop?
Yes, My Account is accessible via any web browser on desktop, laptop, tablet, or mobile.
What if I can’t see all my policies?
If you hold multiple products with 24|7 Home Rescue and can’t see them all, try logging in separately with each policy reference number, or click on My Policies on the main screen to view all your active policies.
What devices are supported?
The My247 App is compatible with iOS 13+ and Android 8.0+. My Account is accessible via any modern web browser.
Who can use My Account / My247 App?
Available to all customers who hold one or more active cover with 24|7 Home Rescue.
I’m having trouble, what should I do?
Contact our Customer Service team with a brief description of the issue, your device type, and operating system version.